Skip to content
Language: ENSearchHelp CentreContact Us{{PH_S02_PHONE_US_EAST}}
Secure and confidential document handling
Reviewed by a second reader

File Handling Policy

Where File Handling Policy fits, and the parts we cannot confirm without seeing the file.

Data Retention PolicyCCPA Privacy NoticePrivacy PolicyCookie Policy
About us

Where this is needed

We translate documents for people and organisations who need a US receiving office to accept the file, so we publish the requirements we work to and confirm the rest at intake.

  • Handled per project: data retention policy.
  • Handled per project: ccpa privacy notice.
  • Confirmed in writing: privacy policy.
  • Recorded at intake: cookie policy.
  • Recorded at intake: privacy & policies.

How the work is run

Practical detail on File Handling Policy, including whatever stays pending until intake.

Data Retention Policy

Scope for data retention policy is fixed in writing before the first page is touched.

CCPA Privacy Notice

Pricing for ccpa privacy notice is confirmed after intake and does not move afterwards.

Privacy Policy

Formatting is preserved on privacy policy, including tables and stamps.

Cookie Policy

Second-reader review is mandatory on cookie policy — not an optional add-on.

Privacy & Policies

Every privacy & policies request gets a named contact and a written turnaround.

Help Center

Scope for help center is fixed in writing before the first page is touched.

Data Retention Policy

Sets out how data retention policy is scoped, reviewed and delivered.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

CCPA Privacy Notice

Sets out how ccpa privacy notice is scoped, reviewed and delivered.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Privacy Policy

Describes privacy policy and the points we confirm in writing before work starts.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Cookie Policy

This part explains how cookie policy is handled and what we need from you at intake.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Privacy & Policies

This part explains how privacy & policies is handled and what we need from you at intake.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Help Center

This part explains how help center is handled and what we need from you at intake.

Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.

Send it over

Answers are limited to what we can confirm at intake.

How long does data retention policy take?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.
How is ccpa privacy notice handled?
Turnaround is confirmed at intake, not estimated here. Standard documents usually run in days; anything needing a third party takes longer and we say so before you commit.
Is privacy policy accepted by the receiving office?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
Can cookie policy be done from a scan or photo?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
How is privacy & policies handled?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
Is help center accepted by the receiving office?
Turnaround is confirmed at intake, not estimated here. Standard documents usually run in days; anything needing a third party takes longer and we say so before you commit.

How each item is treated

Values that depend on the document stay pending until intake confirms them.

ItemHow it is handled
Data Retention PolicyAccepted. Handling is confirmed at intake and recorded on the order.
CCPA Privacy NoticeAccepted. Handling is confirmed at intake and recorded on the order.
Privacy PolicyAccepted. Handling is confirmed at intake and recorded on the order.
Cookie PolicyAccepted. Handling is confirmed at intake and recorded on the order.
Privacy & PoliciesAccepted. Handling is confirmed at intake and recorded on the order.
Help CenterAccepted. Handling is confirmed at intake and recorded on the order.

Get a written scope before you commit

We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.

Questions about your file?

Tell us the document type and the language pair, and we will confirm what we need to start.

💬

Request a free quote

Tell us about your document and we will confirm the next step by email.

Send request