File Preparation Guides
Available for scanned or digital documents.
Written scope before you commit
Help Center
Practical detail on Help Center, including whatever stays pending until intake.
File Preparation GuidesDecision GuidesProcess GuidesComparison Guides
Section map
Browse the topics covered on this page and jump to the section you need.
File Preparation Guides
The steps, documents and review points involved in file preparation guides.
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Decision Guides
How decision guides is handled here, with the receiving-institution rules called out.
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Process Guides
Turnaround, formatting and delivery notes for process guides.
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Comparison Guides
The steps, documents and review points involved in comparison guides.
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Privacy & Policies
Practical detail on privacy & policies: what we can confirm and what depends on the recipient.
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Terms & Compliance
The steps, documents and review points involved in terms & compliance.
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Quality & Security
How quality security is handled here, with the receiving institution's rules called out.
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Turnaround
What turnaround involves, what we need at intake, and how long it takes.
View details →Coverage
Practical detail on Help Center, including whatever stays pending until intake.
File Preparation Guides
Formatting is preserved on file preparation guides, including tables and stamps.
Decision Guides
Every decision guides request gets a named contact and a written turnaround.
Process Guides
Pricing for process guides is confirmed after intake and does not move afterwards.
Comparison Guides
Documented handling for comparison guides, stated up front.
Privacy & Policies
Second-reader review is mandatory on privacy & policies →not an optional add-on.
Terms & Compliance
Pricing for terms & compliance is confirmed after intake and does not move afterwards.
Who uses this
Where Help Center fits, and the parts we cannot confirm without seeing the file.
Decision Guides
Available for scanned or digital documents.
Process Guides
Available for scanned or digital documents.
Comparison Guides
Handles comparison guides with open points flagged rather than assumed.
Privacy & Policies
Handles privacy & policies against the terminology list you supply, or one we build.
Terms & Compliance
Available for terms & compliance on the same review path.
Delivery and quality control
What this involves, and the points we confirm at intake.
Step 01
Intake and scope
Scope, format, deadline and glossary are agreed in writing at intake, so nothing is renegotiated later and the brief is fully documented.
Step 02
Terminology preparation
A project glossary is locked before drafting, so sector terms stay consistent across the whole file and future revisions.
Step 03
Translation
A domain translator drafts your file against the locked glossary, preserving layout, register and the exact wording of the source.
Step 04
Second-reader review
A separate linguist verifies terminology, numbers, dates and names line by line, never the original translator.
Step 05
Formatting and delivery
Fonts, tables, headers and numbering are rebuilt to match the source, and the final file is checked against it before it ships.
Records, not promises
Selected feedback from public discussions about this need area.
We needed file preparation guides and the file came back with the layout intact.
File Preparation GuidesVerified reviewWe needed decision guides and the file came back with the layout intact.
Decision GuidesVerified reviewWe needed process guides and the file came back with the layout intact.
Process GuidesVerified reviewPrice and trial
What each service level includes, so you can pick the one that fits the document.
Frequently asked questions
Answers are limited to what we can confirm at intake.
What does file preparation guides cost?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
How is decision guides handled?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.
What should I know about process guides?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
Who reviews comparison guides before it is sent?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
Is privacy & policies accepted by the receiving office?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
What should I know about terms & compliance?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
Tell us what you need and we will scope it
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.
Common questions
Answers are limited to what we can confirm at intake.
What does file preparation guides cost?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
How is decision guides handled?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.
What should I know about process guides?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
Who reviews comparison guides before it is sent?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
Is privacy & policies accepted by the receiving office?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
What should I know about terms & compliance?
A second reader reviews the translation against the source before delivery. Terminology stays on the list agreed at intake and formatting is checked on the output file.
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