Help Center
Anything that depends on the recipient is confirmed in writing.
Certified document translation
Quality & Security
What Quality & Security involves, and the points we confirm at intake.
Help CenterEnterprise & APIUser Demand RankingsTranslation Assessment
Everything under this heading
Browse the topics covered on this page and jump to the section you need.
Help Center
Intake checklist and written scope for help center.
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Enterprise & API
What enterprise & api involves, what we need at intake, and how long it takes.
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User Demand Rankings
What user demand rankings involves, what we need at intake, and how long it takes.
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Translation Assessment
What translation assessment involves, what we need at intake, and how long it takes.
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2 Page Free Trial
What 2 page free trial involves, what we need at intake, and how long it takes.
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Customer Cases
Practical detail on customer cases: what we can confirm and what depends on the recipient.
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Sitemap
What sitemap involves, what we need at intake, and how long it takes.
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File Evaluation
Intake checklist and written scope for file evaluation.
View details →Services in scope
Quality & Security, from intake checklist to the file you send on.
Help Center
Scope for help center is fixed in writing before the first page is touched.
Enterprise & API
Every enterprise & api request gets a named contact and a written turnaround.
User Demand Rankings
Requirements for user demand rankings are checked against the receiving institution, not a generic standard.
Translation Assessment
Pricing for translation assessment is confirmed after intake and does not move afterwards.
2 Page Free Trial
Pricing for 2 page free trial is confirmed after intake and does not move afterwards.
Customer Cases
Documented handling for customer cases, stated up front.
Typical users
Where Quality & Security fits, and the parts we cannot confirm without seeing the file.
Step 01
Intake and scope
Scope, format, deadline and glossary are agreed in writing at intake, so nothing is renegotiated later and the brief is fully documented.
Step 02
Terminology preparation
A project glossary is locked before drafting, so sector terms stay consistent across the whole file and future revisions.
Step 03
Translation
A domain translator drafts your file against the locked glossary, preserving layout, register and the exact wording of the source.
Step 04
Second-reader review
A separate linguist verifies terminology, numbers, dates and names line by line, never the original translator.
Step 05
Formatting and delivery
Fonts, tables, headers and numbering are rebuilt to match the source, and the final file is checked against it before it ships.
Proof from past work
Selected feedback from public discussions about this need area.
ai document translation
Redditaccuracy & qualitydocument translation near me
Redditaccuracy & qualityai document translation
Redditaccuracy & qualityPricing and the two-page trial
What each service level includes, so you can pick the one that fits the document.
Questions we get asked
Answers are limited to what we can confirm at intake.
Who reviews help center before it is sent?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
How long does enterprise & api take?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
Who reviews user demand rankings before it is sent?
We confirm this at intake. Pricing, turnaround and any agency wording depend on the document and the receiving institution, so we state them in writing before work starts and keep pending items marked as pending.
What do you need from me for translation assessment?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
How long does 2 page free trial take?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
How is customer cases handled?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
Put the file in front of a reviewer
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.
Security and handling
Data handling and regulatory notes are stated in the privacy policy and the written scope.
Help CenterEnterprise & APIUser Demand RankingsTranslation Assessment2 Page Free TrialCustomer Cases
Standards and records
We list the processes we can document. Third-party endorsements are only shown when we hold the paperwork.
Help Center
Record of the review path applied to help center.
Verified record
Enterprise & API
Process documentation for enterprise & api.
Verified recordUser Demand Rankings
Process documentation for user demand rankings.
Verified record
Translation Assessment
Signed-off procedure for translation assessment.
Verified record
2 Page Free Trial
Internal standard covering 2 page free trial.
Verified recordCustomer Cases
Signed-off procedure for customer cases.
Verified recordQuality Control
Signed-off procedure for quality control.
Verified recordFile Evaluation
Signed-off procedure for file evaluation.
Verified recordHow we work
Requirements and review steps are documented rather than promised in advance.
Help CenterEnterprise & APIUser Demand RankingsTranslation Assessment2 Page Free TrialCustomer Cases